System Integration
of Bitrix24 with Emphasis on Omnichannel
of Bitrix24 with Emphasis on Omnichannel
We have expertise: in 8 years, we have implemented intranet and CRM systems for 52 companies, almost all of them using Bitrix24. We have trained over 1,500 employees. Additionally, our business analysts design business processes and we thoroughly understand the problems and pains of our clients.
We ensure 100% alignment with business needs.
We ensure 100% alignment with business needs.
What Our Clients Receive
We approach projects systematically, addressing four key tasks, each of which leads to increased revenue
Acceleration of Work Processes
Enhancing employee capabilities through automation. It increases speed and revenue without increasing staff. If there is an excess of staff, it allows for reduction without loss of income.
Reduction in Errors
Reducing the influence of employees on the course of processes. This reduces financial losses due to the human factor.
Collection of Accurate Data in One Place
Obtaining accurate reports essential for investment management. It increases ROI and reduces time spent on management and financial accounting.
Increase in LTV
An increase in the average receipt and repeat sales. This enhances overall business profitability.
CRM and PBX Configuration
We participate in System Customisation and Implementation
Assessment
At this stage, we gather and analyze all project data: goals and objectives, your requirements and CRM system capabilities, sales processes, and communication channels with clients. We analyze employee performance in current company services and the purchase process. Based on this data, we form the project structure, which will be the basis for CRM design and implementation.
Result: CRM structure in the form of an interactive graphical map reflecting the interaction of the company's main structures (BPMN diagram) and a plan for further project work.
Result: CRM structure in the form of an interactive graphical map reflecting the interaction of the company's main structures (BPMN diagram) and a plan for further project work.
Engineering
Before implementing the CRM, we outline possible scenarios in BPMN diagram format:
We are drafting a technical specification for the completion of the CRM system to: increase the speed of working with the client, collect detailed information about the client, assign statuses for the client in order to measure the result of the funnel.
- Client interaction scheme in the CRM;
- Employee workflow for processing orders in the CRM;
- Reports (efficiency, quality, response speed, workload);
- Call routing to reduce missed calls and clients.
We are drafting a technical specification for the completion of the CRM system to: increase the speed of working with the client, collect detailed information about the client, assign statuses for the client in order to measure the result of the funnel.
Implementation and Integration
For projects, we use 1C-Bitrix24. With a large amount of ready-made functionality that can be easily customized if necessary, the creation time for even the most complex CRM is reduced by about 5 times.
We integrate the necessary services and accounting systems to your project — the right tools speed up the work of departments and make life easier for you and your employees. We configure call routing, prepare requirements for the PBX to create the system. We obtain the necessary statistics, which will improve department management through understandable numerical data.
We integrate the necessary services and accounting systems to your project — the right tools speed up the work of departments and make life easier for you and your employees. We configure call routing, prepare requirements for the PBX to create the system. We obtain the necessary statistics, which will improve department management through understandable numerical data.
Training Managers
We develop materials and train managers in sales. Managers consolidate their knowledge in practice. The quality and speed of customer service is improving. The motivation of managers for more sales and detailed case studies on clients is growing.
We Help You Work More Efficiently
We offer your team a full set of tools to create the best project solutions
Work on Any Device
With the Bitrix24 mobile app, you can stay updated on current projects regardless of your location
Use an Intuitive Interface
Bitrix24 has an intuitive and simple interface that is easy to adapt to in a minimal amount of time
Keep Documents Organized
You can upload documents and files to projects, boards, and discussions and share them with colleagues. Bitrix24 can also serve as an archive for your project files
Work from Anywhere on the Planet
Does your team work worldwide? Stay connected with colleagues regardless of location and communicate synchronously without missing project details
Receive Monthly Reports
Regular reports include all the necessary details and information about the project. You can use them to analyze your productivity and share them with colleagues
Use Integrations
Integrate your CRM with tools from 1C, Microsoft, Google, Apple, and other popular services. You can also connect many services using applications or APIs
Мы не берём с клиентов денег за рассказы банальных вещей об их проблемах. Они и так знают, что у них сложности во внутренних процессах, маркетинге и отделе продаж. У них десятки задач, требующих внимания, а времени — в обрез.
Вместо этого мы предлагаем решения, при этом готовы сами их реализовать и ответить за результат.
Вместо этого мы предлагаем решения, при этом готовы сами их реализовать и ответить за результат.
We Use Effective Solutions
For 8 years we have accumulated experience from proven solutions — those things that boost online sales. This allows us to quickly launch retail sales for different products and automate wholesale sales online
Task Management
Use task lists, checklists, ready-made task templates, team schedules, and calendars. Add files, comments, and share them with the team
Time Management
Keep track of the tasks you work on daily and analyze how much time you spend on each project. You can use an automatic timer or manage it manually
Team Communication
Online discussions and comments allow your team to communicate and stay updated on all project news and updates
CRM: Clients and Sales
Maintain a database of contacts and companies you work with in your CRM. Manage leads and deals from any device, including mobile ones
Open Lines
Combine all digital communication channels with clients in Bitrix24 (VK, Facebook, Telegram, Skype, Viber, WhatsApp). Communicate with clients in real time
Business Process Automation
Manage various business processes in the company through the portal — from order shipment to interaction with the partner network or clients
Approaches to Bitrix24 Implementation
Approaches differ in the depth of immersion in the client's business, the level of detail in the assessment, project stages, scope and cost of work, and the strategic effect of the implementation
Standard Project
Suitable for a small company with simple processes that are fully addressed by the standard system capabilities.
✓ Up to 12 users
✓ Standard modules without customizations
✓ No omnichannel integration
✓ No business processes integration
✓ No end-to-end analytics
✓ Up to 12 users
✓ Standard modules without customizations
✓ No omnichannel integration
✓ No business processes integration
✓ No end-to-end analytics
Get Started
Corporate Implementation
Necessary for those whose processes have reached a level of maturity where standard solutions are insufficient and custom development is required.
✓ 12+ users
✓ Custom development for business tasks
✓ Omnichannel integration
✓ Integration with 1C
✓ End-to-end analytics
✓ 12+ users
✓ Custom development for business tasks
✓ Omnichannel integration
✓ Integration with 1C
✓ End-to-end analytics
Get Started
Are you Preparing a Commercial Offer for the Director?
We will send
a commercial offer
a commercial offer
We will conduct
a presentation
a presentation
We will help
with budget approval
with budget approval
Experience with Similar Projects
Implementation of a corporate portal for 160 employees based on Bitrix24 with training and automation of the contract approval business process
The collaboration is currently completed. We implemented a portal for 96 people. We developed an algorithm for the pilot approval process in electronic form involving the initiator, lawyer, CFO, counterparty, office manager, and CEO. We automated the developed algorithm on the portal and provided a detailed demonstration of the process.
Corporate portal for the research and production enterprise “Soyuzgaztechnology”
Implementation goals:
The implementation is complete, and all the above-mentioned goals have been achieved.
Corporate Portal for the Furniture Factory “Premier Furniture”
The collaboration is currently completed. We implemented a communication system between clients and company departments to enhance the sales process from receiving a new inquiry to delivering the order to the client. We audited the sales department’s work in receiving and processing new requests from the website, open lines, and incoming calls. We designed and implemented a lead processing funnel, lead card, and business processes.
The collaboration is currently completed. We implemented a portal for 96 people. We developed an algorithm for the pilot approval process in electronic form involving the initiator, lawyer, CFO, counterparty, office manager, and CEO. We automated the developed algorithm on the portal and provided a detailed demonstration of the process.
Corporate portal for the research and production enterprise “Soyuzgaztechnology”
Implementation goals:
- Implement a unified communication system between company employees and its partners.
- Introduce a clear and convenient tool for task and project management.
- Create a process for handling tender applications.
The implementation is complete, and all the above-mentioned goals have been achieved.
Corporate Portal for the Furniture Factory “Premier Furniture”
The collaboration is currently completed. We implemented a communication system between clients and company departments to enhance the sales process from receiving a new inquiry to delivering the order to the client. We audited the sales department’s work in receiving and processing new requests from the website, open lines, and incoming calls. We designed and implemented a lead processing funnel, lead card, and business processes.
Our Clients
who we have helped to improve efficiency and increase sales department profitability with Bitrix24
What Happens After You Submit Your Request
Clarification of Project Goals and Objectives
We discuss the key parameters of the project: its vision, goals, deadlines and budget boundaries, talk about a flexible approach to project implementation, recommend sections and functions that will lead to the achievement of goals
Requirement Aggregation
We collect and analyze all project data: sales processes and client communication channels, employee performance in current company services, and the purchase process. Based on this data, we form the project structure, which will later serve as the basis for CRM design and implementation
Design
Before implementing the CRM, we outline possible scenarios in BPMN diagram format:
— Client interaction scheme in the CRM
— Employee workflow for order processing in the CRM
— Reports (efficiency, workload, quality of work, response speed)
— Client interaction scheme in the CRM
— Employee workflow for order processing in the CRM
— Reports (efficiency, workload, quality of work, response speed)
Implementation and Integration
For projects, we use 1C-Bitrix24 or RetailCRM. With a large amount of ready-made functionality, the implementation time for even the most complex CRM is reduced by 5 times.
We integrate the necessary services and accounting systems to your project
We integrate the necessary services and accounting systems to your project
Project Development
We keep in touch even after the project is launched: in the first three months, you can always ask the manager questions and contact our technical support, which will help with setup nuances. We make changes based on analytics and continuously improve the CRM
Contacts
«REGION DEVELOPMENT» LLC 0015 RA,
Yerevan Zaqyan str. 5/1
+374 93 061 419
E-mail: info@regdev.am
Working hours: 10:00 - 19:00. Feel free to visit us — we’ll explain how we execute projects, show you examples of our work, and provide a cost estimate.
Yerevan Zaqyan str. 5/1
+374 93 061 419
E-mail: info@regdev.am
Working hours: 10:00 - 19:00. Feel free to visit us — we’ll explain how we execute projects, show you examples of our work, and provide a cost estimate.
Tell us about your problem
Fill out the form, and we will get in touch with you to identify your needs and offer a solution
By clicking the "Send" button, I give my consent to the processing of my personal data, in accordance with Federal Law No. 152-FZ dated 07/27/2006 "On Personal Data", on the terms and for the purposes specified in the Consent to the processing of personal data.
Tell us about your problem
Fill out the form, and we will get in touch with you to identify your needs and offer a solution.
By clicking the "Send" button, I give my consent to the processing of my personal data, in accordance with Federal Law No. 152-FZ dated 07/27/2006 "On Personal Data", on the terms and for the purposes specified in the Consent to the processing of personal data.
COMPETENCIES
- E-Commerce Website Development
- B2B Portal Creation
- Marketplace Development
- Website Promotion (SEO)
- Website Support and Development
- Contextual Advertising
- Targeted Advertising
- End-to-End Reporting
- Wholesale Sales Automation
- Order Management
- RetailCRM Implementation
- Bitrix24 Implementation
- Business Processes
- Design Systems
TOOLS
E-Commerce Platforms: 1C-Bitrix, Tilda, Retail Rocket, RetailCRM, Bitrix24
End-to-End Analytics: Roistat
Campaigns: Email, SMS, Web Push, Recommendations, Chatbots
Loyalty: Price Management: Promotions and Discounts, Loyalty Program
Website Personalization: On-site Recommendations, Dynamic Content, Pop-ups
Strategy and Consulting: Project Management for Web Service Development
End-to-End Analytics: Roistat
Campaigns: Email, SMS, Web Push, Recommendations, Chatbots
Loyalty: Price Management: Promotions and Discounts, Loyalty Program
Website Personalization: On-site Recommendations, Dynamic Content, Pop-ups
Strategy and Consulting: Project Management for Web Service Development
Vacancies
Backend developer
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REGION DEVELOPMENT LLC, 02865794